Terms

How to order
It is against the law to sell or supply alcohol to anyone under 18 years of age in the Bermuda. By placing an order you confirm that you are at least 18 years old.

All attendees of Two Rock Wine Company Ltd. ticketed events must be 18 years or older. In line with our Age verification Policy and to comply with Bermuda licencing law, attendees that look under the age of 18 will be asked to produce photographic identification with proof of age.

You may order wines or other goods or order tickets to wine tastingnor other services by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed “return of goods / cancellation” below for details

You may order by;

Delivery
Standard and Specified Date services: Orders of twelve (12) bottles or more (per delivery address) are delivered free of charge. We normally deliver between 9am and 5pm Monday to Friday within 2 working days from receipt of order. For orders of less than twelve (12) bottles a charge of $15 will be made. Unless otherwise agreed wine will be left at the delivery address whether or not a recipient is home.

Quality Guarantee and Policy
We are committed to providing our customers with the highest possible level of service. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. However, if a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us.

Substitutes/Availability
All wines and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Ownership
All wines or other goods ordered remain the property of Two Rock Wine Company Ltd. until payment is received in full.

Wine Tasting & Dinner Tickets
In the event of cancellation full refunds will only be given if we are notified at least 14 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.